Legal

Refund Policy

How refunds, cancellations, and billing disputes are handled for Celetel services.

Last updated · August 2026

Refund Policy

1.1 Non-Refundable Services

Most services, including subscription fees, setup fees, and API charges, are non-refundable once the service is activated or the account is onboarded.

1.2 Partial Refunds

In exceptional cases, such as duplicate payment or billing errors, partial refunds may be considered at Celetel's discretion after verification.

1.3 Refund Process

All refund requests must be submitted via email to support@celetel.com.
Refunds, if approved, will be processed within 15 business days via the original payment method.

Cancellation Policy

You may cancel your subscription or services at any time. However, cancellations do not automatically qualify for refunds unless they meet the eligibility criteria mentioned above. Any unused credits or prepaid amounts may be forfeited upon cancellation.

2.1 Service Cancellation by Client

Clients may request cancellation of ongoing services by notifying us in writing at least 7 days prior to the next billing cycle.
Cancellation requests must be sent to support@celetel.com with the account details and service description.

2.2 Service Cancellation by Celetel

Celetel reserves the right to suspend or terminate services for breach of Terms & Conditions, non-payment, or misuse of the platform.
In such cases, unused subscription fees may or may not be refunded, depending on the circumstances and at Celetel's discretion.

Billing and Subscription

All payments are billed in advance for the applicable subscription period.
Cancellation requests made mid-cycle do not automatically entitle clients to a pro-rated refund unless explicitly approved by Celetel.

Dispute Resolution

Any disputes regarding refunds or cancellations will be handled in accordance with Celetel’s Terms & Conditions.
Celetel’s decision will be final and binding after reviewing the request.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our support team. We are here to help and ensure your satisfaction with our services. For any questions, concerns, or requests regarding refunds or cancellations, please contact:

Celetel Technologies

Email: support@celetel.com

Website: www.celetel.com